Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-powered Chatbot Implementation within Customer Relationship Management Systems. Journal of Computational Intelligence and Robotics, [S. l.], v. 4, n. 1, p. 103–122, 2024. Disponível em: https://tsbpublisher.org/jcir/article/view/65. Acesso em: 30 apr. 2025.